RedBag Mobile App

USER EXPERIENCE AND VISUAL INTERFACE DESIGN

We improved the user experience and cleaned up the interface design for the mobile app.

COMPANY OVERVIEW
RedBag Technologies is an emergency kit coupled with an online app communication tool designed to be used in times of critical emergencies.

THE TEAM
1 UX Designer, 6 Developers, 1 Product Owner

RedBag Mobile App

How did I have impact?

THE ROLE I PLAYED IN THIS PROJECT
Icon - Product Strategy

Developing product strategy and simple user research with stakeholders

Icon - User Experience

Creating, developing, and presenting new user experience ideas

Icon - Interface Design

Designing interface, creating prototype, and doing usability testing

What was the problem?

I AM A PROBLEM SOLVER

Stakeholders noticed that the essential
action items weren’t clear to teachers
in classroom.

RedBag saw a need to make the actions and resources clear through redesigning the mobile app.
1

RedBag saw a need to make the actions and resources clear through redesigning the mobile app.

2

Lacked clarity on how to ask for critical help in time of emergency.

RedBag User Experience Problems

Proposed solutions to the problem

PRODUCT STRATEGY

Schools teachers in classrooms can quickly view the steps of the action items to complete during times of emergency.

Having the action items turned into a list and the other
optional resources separated made it more clear and
concise to schools teachers the step-by-step process
of what to do during an emergency.
Icon_List
One comprehensive list

Just have everything listed out as one long list

Icon_List_Numbered
Numbered list for action items

Step-by-step list for priority actions, and then separated area for emergency communication and help resources.

RedBag - Proposed Solutions, Wireframe

Experience Design

WIREFRAMED SOLUTIONS

First, I mapped out the experience of teachers marking their classroom is safe.

Next, I mapped out the experience for the emergency chats and additional help resources.

RedBag - Experience Design, Wireframes

Proposed solutions to the problem

PRODUCT STRATEGY
RedBag Mobile User Experience 1

Lee-ann, School Teacher, uses the mobile app to mark her classroom have been marked as safe after having locked the doors, turning off the lights, and moving the students out of sight.

RedBag Mobile User Experience 2

Erin, School Teacher, uses the mobile app to start an emergency chat with security and administration, asking for critical help for a student in danger.

How did it improve?

PROTOTYPE
School teachers can more easily go through a checklist of action items during an emergency and feel less stressed about what they’re supposed to do.

Having it more clearly laid out step by step with checklists for completion left less room for error and made it more visually clear which items were priority and which ones were optional.

BEFORE
RedBag Mobile - Before
AFTER
RedBag Mobile - After

How did it do?

The mobile app design proved to be a useful user experience.

The redesign led to a very successful practice drill with the largest school district in Denver, Colorado, which created a lot of buzz and interest for other school districts.

RESULTS
After Cherry Creek School District emergency practice drill using RedBag
{

This RedBag process is phenomenal and blows my mind. What an incredibly thoughtful and strategic process to help guide people in a potentially horrific situation. As a teacher, I feel so much more secure and supported in helping keep my students safe.

LEANN, SCHOOL TEACHER
{

This RedBag process is phenomenal and blows my mind. What an incredibly thoughtful and strategic process to help guide people in a potentially horrific situation. As a teacher, I feel so much more secure and supported in helping keep my students safe.

LEANN, SCHOOL TEACHER

What did I learn?

I learned positive things and saw great results.

POSITIVE TAKEAWAYS

Icon - Simplified

Users like simplified and easy-to-see steps.

Icon - Clear

Make it clear what is essential and what is optional.

Icon - Communicate

Being able to easily communicate with a chat feature is essential during a crisis, as well as know who you are communicating with.

RESULTS

Icon - Search

Easier for teachers in classrooms to use with the steps broken down. They were no longer lost in the process.

Icon - Communicate

Easier communication process with security staff.

Icon - Confidence

More confidence in the staff during drills because it was clear to them what to do when an emergency strikes.

Icon - Success

A very successful practice drill with the largest school district in Denver, Colorado.